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I placed an order with this company on the 12th. After receiving no contact or shipping information I called them on the 19th and was assured that my order would ship the following day and an email with the shipping information would be sent. I was also told that I had missed the previous weeks ship date by a few hours. Thursday afternoon after not receiving shipping info I tried calling to no avail and decided to try email. Friday afternoon after no response I tried their DOA line to see if I could get a response. A few hours later I received a reply saying "What is your name? I'm not psychic. I can't help anyone. Patience or understanding in this hobby is criteria. Also you may want to watch the news as its been a difficult week in Arizona. Sheesh!" I sent my name to the person and a few hours later they replied, "Your order was skipped due to it not being ready. If you chose to take the low road and cancel or do a charge back (which cost us $40) then so be it but you will have burned a bridge with my family's company and never be allowed to order from us again." I told them to do a refund from their end as I'm not trying to cost them money but after being lied to and a severe lack of communication I did not trust their word anymore. They replied, "We need customers that are better understanding anyway. Good luck finding another supplier." I made the mistake of placing this order with out looking for review first and have found that they have a 94% negative feedback. I wanted to put my experience up here so that hopefully other can avoid this trouble.
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29 Gallon SA Tank -- 5 Bleeding Heart Tetras, Mated Pair of Angels, 7 Green Corys, and a Rubberlip Pleco
30 Gallon Breeder -- 20+ neon tetras, 3 albino cories, 2 albino bristlenose plecos, female betta, 1 angel
5 Gallon Shrimp Nano - Sakura Red Shrimp, Boraras Brigittae, Oto Cats, Olive Nerites, and Pink Ramshorn -
Sorry to hear that. Never tried azgardens but I've always had good experiences with freshwateraquariumplants.com. Good service and the plants came in in good condition. I emailed them because they were late on shipping one time (I think the plant was out of stock for a bit) and they ended up giving me extras. -
Re: Arizona aquatic gardens azgardens.com
Sorry to hear Chris. Guess you missed this thread:
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Arizona aquatic gardens azgardens.com
I did.29 Gallon SA Tank -- 5 Bleeding Heart Tetras, Mated Pair of Angels, 7 Green Corys, and a Rubberlip Pleco
30 Gallon Breeder -- 20+ neon tetras, 3 albino cories, 2 albino bristlenose plecos, female betta, 1 angel
5 Gallon Shrimp Nano - Sakura Red Shrimp, Boraras Brigittae, Oto Cats, Olive Nerites, and Pink RamshornComment
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Re: Arizona aquatic gardens azgardens.com
Just make sure your refund comes through. They have a reputation for not refunding after they say they will.Comment
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Arizona aquatic gardens azgardens.com
If not ill do the back charge that cost them money.29 Gallon SA Tank -- 5 Bleeding Heart Tetras, Mated Pair of Angels, 7 Green Corys, and a Rubberlip Pleco
30 Gallon Breeder -- 20+ neon tetras, 3 albino cories, 2 albino bristlenose plecos, female betta, 1 angel
5 Gallon Shrimp Nano - Sakura Red Shrimp, Boraras Brigittae, Oto Cats, Olive Nerites, and Pink RamshornComment
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I'd do the back charge anyways after a rude and childish retort like that.Comment
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Arizona aquatic gardens azgardens.com
I'm trying to be the bigger man and give them till thurs.29 Gallon SA Tank -- 5 Bleeding Heart Tetras, Mated Pair of Angels, 7 Green Corys, and a Rubberlip Pleco
30 Gallon Breeder -- 20+ neon tetras, 3 albino cories, 2 albino bristlenose plecos, female betta, 1 angel
5 Gallon Shrimp Nano - Sakura Red Shrimp, Boraras Brigittae, Oto Cats, Olive Nerites, and Pink RamshornComment
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I would have said thanks for the advice and back charge themComment
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Re: Arizona aquatic gardens azgardens.com
Originally posted by johnnymisty View Post
Sent from my spaceship using Tapatalk 2.Comment
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Re: Arizona aquatic gardens azgardens.com
Read this
Get back charge refund ASAP. There's apparently no point in being the bigger man with these guys because they themselves don't understand the concept.Comment
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My friend used to order through this company all the time it was years ago though and he only has had positive things to say about how they used to do business. Maybe the parents died and the kids just don't give a rats butt about it.130 gallon lake malawi breeding community tank red zebra with true blue male, Mosobo "deep", Rusties, Taiwan reef.
125 gallon with Carl the crappie and Mrs. C the crawdad
100 gallon tall Walstad method planted tank
55 gallon tropical mixture of guppies, platy's, clown loaches
55 gallon pea puffer planted tank
30 gallon Cichlid fry tank
30 gallon planted snowball shrimp tank.
10 gallon Killi fish australe orange planted tank trying to breedComment
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I agree with sunny this is a bad way to do business do the back charge maybe with enough times customers do it they will learnOriginally posted by SunnyHouTX View PostRead this
Get back charge refund ASAP. There's apparently no point in being the bigger man with these guys because they themselves don't understand the concept.Comment
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I have filed the charge back through my credit card but received an email from ups saying that they have shipped my order.29 Gallon SA Tank -- 5 Bleeding Heart Tetras, Mated Pair of Angels, 7 Green Corys, and a Rubberlip Pleco
30 Gallon Breeder -- 20+ neon tetras, 3 albino cories, 2 albino bristlenose plecos, female betta, 1 angel
5 Gallon Shrimp Nano - Sakura Red Shrimp, Boraras Brigittae, Oto Cats, Olive Nerites, and Pink RamshornComment
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Re: Arizona aquatic gardens azgardens.com
Oh well, their loss lolComment
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