Unbelievable Speed - Drs. Foster & Smith

[Gene D]

I placed a small order with Drs. Foster & Smith a mere two hours ago. When I looked at the comfirmation email I realized I had accidentally doubled the quantity on one of the items. I quickly called thier 1-800 number and spoke with customer service. The CS rep told me that in the hour and half since I had placed my order it had already been picked, packed and handed over to FedEx. Talk about impressive!!

Of course he could of been feeding me a line of bull, but I will give them benifit of the doubt.

[newb]

you just sold on!!! they were like..."wait a minute, you want to take some of your money back...No, we cant do that"!!!!

[Darbex]

I think that was a line of bull. Fedex will not pick up at 8pm. Almost all online retailers do that garbage where they say they cant remove an item because it has already been processed and it somehow creates problems. They then tell you to send it back once you get it which is at your expense. I think they do this in hopes that you wont want to waste your time sending it back and paying the money.

[Gene D]

you just sold on!!! they were like..."wait a minute, you want to take some of your money back...No, we cant do that"!!!!

Could well be. According to him thier warehouse works until 11 PM. The truth will come out when FedEx updates the tracking info

[newb]

there ya go!!!

[Zulaab]

When I worked for Dell, UPS and FedEx and Airbourne express picked up parts until 8pm. We had to do this because a next day call that would come in at 5pm Pacific time (7pm CST) still had to be out the door by 8pm CST when they drove the truck to the airport. I am pretty sure DrsFosterSmith have enough daily business that there is a truck there every couple of hours, and they leave one truck to be packed up by some time where they will make the airport that day for transport out.

[geoff_tropheus]

one time Dr.Foster and Smith double sent my order by accident.

They told me to just keep it.

[Lawsman]

Same thing happened to me several weeks back. Told me the exact same thing they told you. I'm starting to think B.S. now. But, they are cheap and do ship quickly. Chalk it up for yet another learning experience.

[Gene D]

Well the jury is in. I was definitely jobbed on this one. Unless FedEx is in the habit of handing off packages to USPS! Oh well it was a small amount of money and I will end up using the extra eventually. Live and learn.