EFU Canister filter killed all my fish

[Glass Onion]

sorry for you loss

couple of questions

How did you prime the unit?
Have you broken the filter down and looked inside it?
did you replace the glass sleeve and make sure the new one was not broken ..
what media did you Put in it ?

I primed it as per factory instruciton book: fill canister to approx 95%, put on lid, plug in unit and plunge primer . I plunged the primer which is on the lid about 5 times before it fired up and began pumping.
I looked inside each of the trays when I took all the media out to wash it. I used the factory stuff: ceramic o rings, black coarse sponge and white floss pads and charcoal.
The manufacterer sent me an entire new lid and wanted me to send the broken one back. No, I didnt' look inside the lid because after gently rocking it, I heard no loose pieces or crunching glass sounds.
Do you mean did I break down the filter after the fish died? No.
Thanks.
Jenney.

[gotticgs]

What about silica. Like
those little packets that are used to preserve stuff they are usually in. The. Packaging

[gotticgs]

What about silica. Like
those little packets that are used to preserve stuff the
Iiy are usually in. The. Packaging

[Glass Onion]

Question, was the smell present in the filter already when you unpacked from the box?

Yes, when I unpacked the filter you could smell it in two rooms.

[Glass Onion]

Didn't see any silica pack. And I took it apart to rinse each tray's contents off.

[imagirlgeek]

Silica gel is non-toxic.

[Darbex]

I would be sick to walk into see that tank. Sorry

[imagirlgeek]

What was the smell like? Plastics? Chemical? Was it familiar?

[Glass Onion]

What was the smell like? Plastics? Chemical? Was it familiar?

Plastic and rubber.
I have 2 Rena XP3's on my moop tank and they never smelled like this did. I should've known... I thought I was going to save money by going with this frakkin' filter and look what happened....

[Zulaab]

What bugs me is seeing the fish. They look to be in good color, not dark, which indicates to me a quick death. I of course dont know.. but its strange they looked "that good" This is kinda why I am thinking this was poison (toxin) in the water that killed them off :(

[Glass Onion]

The last fish I missed when pulling them out this morning was bleeding out of her gills. I've seen lots of dead fish in my day. I've never pulled one out that was bleeding from the gills. And not gushing, I know dead things don't "bleed" I mean rather that there was a collection of blood around the gills that came off with her slime coat when I pulled her out.

[Darbex]

What bugs me is seeing the fish. They look to be in good color, not dark, which indicates to me a quick death. I of course dont know.. but its strange they looked "that good" This is kinda why I am thinking this was poison (toxin) in the water that killed them off :(

I agree it appears to be a quick death because they retained their color.

[Fire_chair]

You could call the water company to see if they dumped any chemicals or anything in to kill off any bacteria. If you get a lot of rain or if they have some kinda bacterial bloom they will dump some stuff in the water to take care of it. The filter may not have been your problem.

[imagirlgeek]

All of my parameters were perfect on this tank. I even did a test on the water this morning and everything was 0.

Did you check the pH? Just wondering because that's usually a good indication of a substance in the water.

[fshfrk]

Wow what a mystery. I'm praying this does not happen to me. Hang in there Jenny!